Terms of Service

1. Who we are and what this is

Nisset Skills ("we," "us," "the Platform") is an online marketplace that connects Clients who need work done with independent Freelancers who offer services. We are not a party to, and do not supervise, the work agreed between a Client and a Freelancer — we provide the tools to find each other, agree on terms, communicate, and move payment for that work.

2. Eligibility and accounts

You must be at least 18 years old to create an account. You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. One account per person; accounts may not be bought, sold, or transferred.

When you sign up with Google (or another provider), we only ever create a Client or Freelancer account — never an administrator account — regardless of how you sign up.

3. Verification Live

A "Verified" badge on a Freelancer's profile means our team has manually reviewed that profile (headline, bio, and overall completeness/legitimacy) and approved it — it is not automatically granted. This is a profile-content review, not a government-issued ID or other identity (KYC) document check. If we introduce identity verification in the future, we will update this section and clearly label it separately from this profile review.

4. Fees

We charge a project-posting fee, shown to the Client before payment, which varies based on the project's budget. We may also collect a service fee from funded milestone payments; any such fee will be disclosed before you confirm a payment. We do not change fees on a payment you've already made.

5. Payments — current status Live

Payments on this Platform are processed through Stripe (card payments) and, where enabled, Bakong KHQR (Cambodian QR payment). Payments are live: charges made through the Platform are real and move real money. Please only enter real payment details if you intend to make a real payment.

Card details are entered directly on Stripe's own secure payment page and are never stored on or processed by our servers.

6. Milestone funding and "escrow"

For contract-based work, a Client may fund a milestone in advance. Funds are collected by us via Stripe and held by us pending the milestone's completion and release; we refer to this as escrow in the Platform's interface. Releasing a milestone updates the Freelancer's account balance on the Platform — it is a record of what you are owed, described further in Section 7.

7. Withdrawals Processed manually

Automated, in-app payout is not yet available. When you request a withdrawal, it is recorded on the Platform and then processed manually by us outside the Platform (for example, by bank transfer) rather than automatically. This means a withdrawal may take longer to arrive than an automated payout would, and you should expect to coordinate payout details (such as your bank account) with us directly. We are working on an automated in-app payout process and will update this section once it's available.

8. Refunds and cancellations

TO DEFINE: your refund policy for the project-posting fee, and for a funded-but-not-yet-released milestone if a contract is cancelled before work begins or mid-way through. This needs a clear, written policy before real payments go live.

9. Prohibited conduct

• Circumventing the Platform to pay or be paid outside it for work initiated here, to avoid fees.
• Posting false, fraudulent, or misleading project listings or profiles.
• Harassment, discrimination, or abusive communication toward another user.
• Uploading content you don't have the right to share, or that infringes another party's intellectual property.
• Attempting to access another user's account, or any part of the Platform you're not authorized to access.

10. Content you provide

You retain ownership of the content you upload (portfolio items, project descriptions, messages, etc.). By posting it, you grant us a license to store, display, and transmit it as needed to operate the Platform — for example, showing your portfolio to prospective Clients.

11. Disputes between users

TO DEFINE: your process for handling a disagreement between a Client and Freelancer over a milestone, deliverable, or refund — who reviews it, what evidence is considered, and what outcomes are possible.

12. Disclaimers

The Platform is provided "as is," under active development, without warranties of any kind, express or implied. We do not guarantee the quality, legality, or outcome of any work exchanged between Clients and Freelancers, and we are not responsible for the conduct of any user.

13. Limitation of liability

TO DEFINE (with legal advice): a cap on our liability, e.g. limited to fees you've paid us in the preceding period, and exclusions for indirect/consequential damages — standard for a marketplace, but the specific wording needs review under Cambodian law.

14. Termination

We may suspend or terminate an account that violates these Terms. You may close your account at any time; open contracts or pending payments should be resolved first.

15. Changes to these Terms

We may update these Terms as the Platform develops. We will post the updated version here with a new "Last updated" date; continued use of the Platform after a change constitutes acceptance of the updated Terms.

16. Governing law and disputes with us

TO DEFINE (with legal advice): governing law and venue — likely the Kingdom of Cambodia, but confirm, and decide whether disputes go to Cambodian courts or an arbitration clause.

17. Contact

Questions about these Terms: [YOUR SUPPORT EMAIL]. Registered business name and address: [TO ADD once the business is formally registered, if required for Cambodian e-commerce compliance].